Customer Service February 2023 Class
Adult Learning Classes
Customer Service February 2023
- Apply by Friday, February 10 https://forms.gle/X8y6LwLDxTB7cGkE7
- Free training
- For adults 18 years old +
- Space is limited
- HDI Customer Service Representative (HDI-CSR) certification
- An Employment Specialist will help you with your job search
- Schedule
- 8-week class
- February 20 - April 14
- Monday - Friday
- 10:00 am - 2:00 pm
- Curriculum
- Part 1: Computer Basics
- Typing
- Microsoft Word
- Google Docs
- Video chat
- The Cloud
- Google Drive
- Clock-in clock-out software
- Advanced internet search
- Forms and applications
- Part 2: Customer Service
- Social service customer service
- Communication styles
- Customer service language
- First impressions
- Emotional intelligence
- Personal resilience
- Effective teamwork
- Communicating with empathy
- Handling emergencies
- Business writing
- Documentation
- Trauma-informed care
- Part 1: Computer Basics